Last updated: 21/04/2025
Welcome to Marche House, a holiday home located in Cerreto, a hamlet of Venarotta (AP), Italy. This document outlines the booking and stay terms and conditions for all guests who make a reservation through our official website.
By submitting a booking request, the Guest fully accepts the following conditions.
1. Booking and Payment
1.1. All bookings made through the website are to be considered requests, subject to confirmation by the Property based on actual availability
1.2. Once availability has been verified, Marche House will send the Guest a payment link for the stay.
1.3. Payment must be completed within 24 hours of receiving the link, otherwise the booking request will be automatically cancelled.
1.4. The booking will be definitively confirmed only upon receipt of payment and the confirmation email sent by the Property.
1.5. No deposit is required: full payment is due at the time of booking.
2. Cancellation Policy
2.1. Cancellation is normally free of charge if made at least 7 days before the check-in date.
2.2. An exception applies to bookings for stays in July and August made more than 30 days in advance: in such cases, cancellation is free if requested at least 28 days before arrival.
2.3. For cancellations made less than 7 days before arrival or in case of no-show, 100% of the stay amount will be charged.
2.4. However, if the Guest contacts us on or before the check-in date, Marche House is willing – subject to actual availability and in accordance with the property's opening calendar – to modify the booking dates, allowing the Guest to still enjoy the planned stay. In any case, the amount paid will not be refunded. If new availability is identified, the stay may be rescheduled within a maximum of 3 months from the original arrival date. If no compatible availability is found, the amount will remain retained.
3. Check-in and Check-out
3.1. Check-in is available from 3:00 PM on the day of arrival.
3.2. Check-out must be completed by 11:00 AM on the day of departure.
3.3. Different times may be arranged with the Property, subject to availability.
4. House Rules
4.1. The cost of the stay varies depending on the number of guests indicated at the time of booking.
4.2. Any change in the number of guests must be communicated in advance. Any price difference must be paid prior to arrival.
4.3. Beds will be prepared based on the actual number of guests communicated.
4.4. You are allowed to bring 2 pets (dogs only) of small, medium or large size (no giant breeds, max 50 kg).
4.5. It is forbidden to host parties or any other events involving people not included in the booking.
5. Damages and Liability
5.1. Guests are expected to use the property and its amenities with care.
5.2. Any damage caused during the stay will be assessed and communicated to the Guest, who may be held responsible within the limits of the law.
6. Legal Requirements
6.1. All guests must present a valid ID upon arrival, for registration as required by Italian law.
6.2. Marche House is officially registered as a non-commercial tourist rental.
7. Jurisdiction
Any legal disputes shall be handled exclusively by the Court of Ascoli Piceno, Italy.
8. Payment Methods
8.1. The total amount of the stay can be paid using one of the following methods:
- Instant bank transfer (traditional bank transfers are not accepted);
- Credit card, processed through PayPal;
- Payment in instalments, using the "Pay in 3" service offered by PayPal.
8.2. About traditional bank transfer: if a traditional bank transfer is made instead of an instant transfer, the Guest is requested to cancel the transfer immediately, as the booking will not be confirmed in any way. Marche House undertakes to refund the full amount once the transfer has been received.
8.3. When choosing to pay via PayPal, the Guest may opt to pay the full amount immediately or select the instalment payment option.
8.4. Payment in instalments: the possibility of paying in instalments is entirely managed by PayPal, according to its own service conditions and approval policies. Marche House is not responsible for the approval, rejection, or conditions applied by PayPal.
8.5. Should PayPal not approve the instalment payment, the traditional single payment option will remain available.